Frequently Asked Questions

How does Prodevia Learning provide training?
Prodevia Learning provides effective training through an on-demand, instructor supported self-paced online learning model. Our online courses are more flexible and offered at a fraction of the cost of instructor-led, live online training. Students access course material, course completion, and Certificates of Completion through a personalized Student Dashboard. Learn from best-selling authors and the most trusted experts in the project management industry on your schedule. Our courses are portable and never expire, providing you complete flexibility over your professional development responsibilities.
Click here to learn more about the Prodevia Learning Training Method.

Do I have to pass a test to earn PDU credit?
No. Prodevia Learning offers an online end-of-course assessment that provides an objective measurement of your learning. A Certificate of Completion is available for download upon completion of the online assessment process.

How long does it take to complete a course?
In accordance with the PMI® Authorized Training Partner program standards, one PDU is awarded for every one hour of structured learning. For example, a 15 PDU course will take 15 hours to complete.

Are PDUs earned through Prodevia Learning Pre-Approved by The Project Management Institute?
Yes, Prodevia Learning is recognized by the Project Management Institute as a Premiere Authorized Training Partner. Our courses are registered with the PMI CCRS Program and all PDUs earned through Prodevia Learning are pre-approved PDUs. Prodevia Learning’s PMI Provider ID is 1945

What are my options regarding methods of payment?
Prodevia Learning accepts VISA, MasterCard, American Express and Discover credit cards for online payment of enrollment fees.

Students may also register over the phone by calling 770.509.2236 Monday-Friday, 8:30am-5:00pm ET.

Prodevia Learning is also happy to facilitate a Purchase Order payment process. If your organization requires a P.O. process for payment submission please contact us at 770.509.2236 or email your request to services@prodevia.com to begin the process.

How do I access my course materials?
After enrolling in a Prodevia Learning course, you will receive an e-mail with your enrollment confirmation and password for instant online access to your Student Dashboard.

What if I need to reset my password?
To reset your password, select the “Reset Password” button on the login page.

How do I contact my instructor?
We love to hear from our students and encourage you to contact an instructor anytime. If you prefer to talk with an instructor in person, feel free to call us. You can submit the Support Form on the Contact Us page of this site, or you can call us at 770.509.2236.

I don’t have Adobe Reader on my computer or tablet, how can I download the course materials?
All Prodevia Learning course materials are published online in pdf format and you will need Adobe Reader to download and view your curriculum.

Click here to download the latest version of Adobe Reader.

How do I complete the course and report my PDUs for my PMI Recertification?
Individual students formally complete their course through the personalized Student Dashboard.

Refund Policy
We are so confident in our courses, that we offer a satisfaction guarantee. If you are not completely satisfied with our distance learning courseware, you can request a full refund. Refund requests must be made in writing, within 30 days of enrollment, and prior to course completion. Refund requests will be processed within 3 business days of receipt.

Professional Development Units will not be awarded in the event of a course refund.

All copies of Prodevia Learning courseware must be deleted and/or destroyed in the event of a course refund.